Workin' it y'all

This is my special Labor Day post! So listen up.
If you've been reading IHATH for very long you may remember back in June when TG and I celebrated our wedding anniversary, and TG was out of town on the day, and he sent me flowers ... and to paraphrase The Bard, therein lay the rub.
Naturally I wrote about the whole experience ... in a post entitled Poorly Peddled Petals. If you haven't read it yet, please do so now because the rest of the story won't make sense unless you know the first part.
I'll wait.
Well well! Now that you're up to speed, I think you'll like this.
I Cast My Wilted Petals Upon The Water
Thinking many freelance-writerly thoughts mixed fancifully with hopes and dreams, I sent a copy of Poorly Peddled Petals to the Society of American Florists' glossy to-the-trade magazine, Floral Management.
The editors liked it, liked my "sass" too they said, and wanted to publish my article in their magazine.
And so they did! I haven't seen the finished product yet (my copy is in the mail) but I know my words are in print because a few days ago I received a nice email!
He Knows From Flower Derangements
Ms. Weber:
I received my copy of SAF's Floral Management magazine today and read your article (Viewpoint. September 2010). Thank you for writing it!
I own a flower shop in the suburbs of Atlanta, Eagle's Landing Floral Design, and have worked hard over the last eleven years building my staff. I married into the business and know little about color wheels, designing, texture and the like, but I do know about business and customer service. My wife is the creative end of the business and I pay the bills and do the heavy lifting.
I pride my staff on "going the extra mile" to satisfy our customers and I am positive that is what has carried us through this downturn in the economy. What I stress to them is that, even though they deal with the beautiful flowers every day, the customers we serve only see them occasionally.
In your case, the error by the driver was merely an inconvenience for him, having to return to make the delivery. Our policy would be not to deliver the same arrangement, but deliver an upgrade to make up for the inconvenience we put you through.
We do not make many errors; we are a charter recipient of the "Petal of Honor" from Teleflora for our outstanding customer service. But when we do, we do our best to have the recipient focus on our product and not our error.
You can bet that your article will be priority reading for my staff. It will certainly help to reinforce our motto: "We don't just deliver flowers; we deliver WOW."
Thank you again for your timely article.
Sincerely,
Bob Wood
Owner, Eagle's Landing Floral Design Stockbridge, Georgia
Flattery Will Get You Everywhere So! My feeling is that if you live in the metro Atlanta area or are sending flowers to someone who lives in the metro Atlanta area, this is your florist. Because clearly they get it. God be with every hard-working American who on a daily basis provides goods and services to the public in a conscientious, courteous, and considerate manner. A healthy work ethic makes the American dream come true ... one satisfied customer at a time. ~Happy Labor Day Weekend!~

